Shipping and Delivery
Standard Delivery Policy
- Shipping: $15.00 any standard order size
- Local pickup - No charge
- Delivery within 5-7 working days from placing the order
- All orders are shipped using Australia Post eParcel service
TouchWood Timber offers shipping to Australia only
All orders are shipped using Australia Post. A flat rate of $15.00 shipping applies to standard orders shipped within Australia. We reserve the right to charge additional shipping fees for large and/or commercial orders. Express delivery will incur additional charges, depending on the total weight of the order. If you wish to make a large or commercial order please contact us for a quote.
Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination. All orders must be signed for on delivery. If no one is available at the address when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.
Most orders are processed and dispatched within 2 business days of the order being placed. Orders then take 3-5 working days for delivery, however orders to remote areas may take longer.
If there are multiple items on your order it may be shipped as one package (as a complete order) or multiple packages (to be received in multiple deliveries). You will be advised of the despatch location by email when your order is shipped.