Returns Policy


Returns, Refunds and Exchange

When you shop with TouchWood Timber we can offer you a reasonable compensation for goods that are deemed defective within the guidelines outlined below. This policy applies to all purchases made from TouchWood Timber, whether in one of our market stalls or online.

The quickest and easiest way to return a product that is purchased online is to contact us on 0417 447 483 or email us at

We want you to be happy with your TouchWood Timber purchase. Please refer to our Product Policy for more details.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:

  • Purchase receipt or Tax Invoice (this is sent to your nominated email address for online purchases)
  • Other proof of purchase (i.e. statement showing charges from TouchWood Timber or Prom Coast Timber )


Order Cancellation

Cancellation of your order within 1 days will generally be refunded in full.
Cancellation of you order after 2 days or the order has already been packed, but not shipped, will incur an admin fee of 20% of the total order or $15 minimum.

Cancellation of your order is not offered if :

-          the order has been shipped.

-          you simply change your mind, found it cheaper elsewhere, or decided you don’t like the products after all

Goods Arrived Damaged?

If, for some reason, your goods arrive damaged we will do everything we can to fix the issue and try to correct things as quickly as possible. Please call us on 0417 447 483 or email us at

For further information please refer to our Product Policy.

Payment Method

We will refund using your original payment method or transfer funds to your nominated bank account where appropriate.

We are confident that you'll be thoroughly satisfied with your purchase from us.